FAQ
FAQ
Who is Oscar Emil?
Oscar Emil is a fragrance brand created by Oscar Hedegaard. Each scent is a deeply personal story, designed to capture emotion and awaken memory.
Are your fragrances unisex?
Yes. All Oscar Emil fragrances are created to connect with emotion, not gender. If a scent speaks to you — it’s meant for you.
Where are your fragrances made?
All fragrances are thoughtfully crafted in The United Kingdom using high-quality ingredients and artistic precision.
Shipping questions
How long does shipping take?
Orders typically ship within 1–2 business days. Delivery time depends on your location, but most domestic orders arrive in 3–5 business days.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking link via email so you can follow your fragrance’s journey to you.
Returns questions
What’s your return policy?
We accept returns of unopened fragrances within 30 days of delivery. If your item is damaged or there’s an issue, contact us — we’ll make it right.
Can I exchange my fragrance for a different one?
We currently do not offer direct exchanges, but you're welcome to return your item (if unopened) and place a new order.
What if my order arrives damaged or incorrect?
Please reach out to our team with photos of the issue. We’ll send a replacement or refund right away — your satisfaction means everything.